UX Research Internship at RELAYTO: Driving User-Centric Solutions

Role: UX Research Intern & Project Coordinator
Company: RELAYTO – Content Experience Platform
Location: Remote | Based in San Francisco, CA
Timeframe: November 2024 – January 2025
Special Thanks: Maria Fedo 🙏

💡 Project Overview

As a UX Research Intern at RELAYTO, I contributed to transforming static documents into dynamic, interactive content experiences by leading user research initiatives. My role blended project management and UX research, focusing on coordinating research efforts, synthesizing insights, and aligning cross-functional teams to drive user-centered product decisions. This project required strategic planning, stakeholder collaboration, and a structured approach to turning user feedback into actionable outcomes.

🧠 Key Responsibilities

As a project coordinator and researcher, I:

  • Research Planning & Execution: Designed and conducted user interviews and usability tests to uncover user needs, habits, and pain points.

  • Session Coordination: Organized and facilitated research sessions with internal and external stakeholders, ensuring smooth logistics and participant engagement.

  • Data Synthesis: Analyzed qualitative and quantitative data to identify trends, patterns, and actionable insights.

  • Cross-Functional Collaboration: Partnered with product, design, and engineering teams to integrate research findings into product roadmaps and feature prioritization.

  • Process Optimization: Developed workflows to streamline research activities and ensure insights were effectively communicated to relevant teams.

🧭 Key Achievements

Under my coordination, the project delivered:

  • Actionable Insights: Translated user feedback into concrete recommendations, influencing feature enhancements and platform usability improvements.

  • Team Alignment: Fostered collaboration across departments, ensuring research findings informed strategic product decisions.

  • Efficient Research Processes: Established structured workflows for planning, conducting, and analyzing research, reducing turnaround time for insights.

  • Mentorship Impact: Under Maria Fedo’s guidance, honed skills in balancing research rigor with practical project management.

🎯 Project Management Skills Applied

This internship strengthened my project management capabilities:

  • Strategic Planning: Created research plans aligned with product goals, ensuring focus on high-impact user needs.

  • Stakeholder Management: Coordinated with diverse teams to align research objectives with product and design priorities.

  • Time & Resource Management: Managed tight timelines and remote collaboration to deliver insights within a three-month internship.

  • Communication: Bridged technical and non-technical teams, presenting findings in clear, actionable formats.

  • Iterative Approach: Treated each research cycle as an opportunity to refine processes and outcomes based on feedback.

🔁 Impact & Reflection

This project underscored the power of combining user research with effective project management to drive meaningful product improvements. By structuring research efforts and fostering cross-team collaboration, I helped RELAYTO prioritize user needs in their platform development. The experience solidified my ability to manage complex, user-focused projects, ensuring empathy and data converge to create impactful solutions. Maria Fedo’s mentorship was instrumental in shaping my approach to leading with clarity and purpose.

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